theGRAFster.com
Economical Software for Investors
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Software Support and Known Issues
  Save time - check the program Help file!
User Responsibility ...
- The user is expected be familiar with file name conventions, Folders/Directories and how to navigate the computer's HDD in order to locate and manipulate files.

- Since support for this software is limited, you are urged to parse the Help file if the program  doesn't do what you expected. To do so, hit the F1 key while the program is loaded. A detailed Help file is installed in the folder/directory where you installed the program.
GimmeFreeData v1.6 ...
- You can have no more than 125 symbols/tickers in each download list. You will have trouble if you try to defeat this limitation.

- You can usually fetch up to 10-years of daily data for securities traded on US exchanges. Other exchanges allow only 1-year of data to be retrieved regardless of the Start Date you select, and a few offer only a day or two of daily data.

- Selecting data starting dates near January 1st will often result in no data received from YAHOO. The work around is move the starting date way from January 1st until you get something.  Feb 2nd works reliably.

- How the Date values are formatted when data is saved is determined by your M$ Windows system settings. Change the Short Date format via Control Panel's Regional Settings Dialog if you wish.

- It’s your responsibility to provide the proper symbol/ticker for each security desired. YAHOO requires symbols/tickers that are different from MSN. You'll have to experiment to determine which symbol/ticker format gives you the data you need.

- With YAHOO, Australian securities have ‘.ax’ on the end of each symbol/ticker (e.g. AXA.AX). For the Canadian market, add ‘.to’ on the end of each symbol/ticker (e.g. WRM.TO). For Pink Sheet stocks, add '.pk' on the end of the desired symbol/ticker (e.g. RVWS.PK). Market Indices don’t require the suffix, but they do need the ‘^’ prefix. Visit Yahoo Exchange List for the characters apropos for the market/exchange desired.

- With MSN, Australian securities have 'au:' before the symbol/ticker (e.g. AU:AXA). For the Canadian market add 'ca:' before the symbol/ticker (e.g. CA:WRM). Market Indices use the '$' before the usual symbol/Ticker (e.g. $INX). Visit MSN Money Central as a starting point to find the proper symbols for their data server. Note also that GimmeFreeData either strips off or replaces any characters are illegal under M$ Windows file naming conventions.
MSN offers currency rates. For example, use the symbol /EURUS to get the Euro to US Dollar.
GRAFster v5 ...
- If you use ASCII files as your data source, be sure to keep them in a folder/directory that contains only ASCII data files in it you expect to chart. Data management is the user responsibility.

- Your Windows System settings determines how Dates and Numbers are formatted. GRAFster5 and OptionTools2 both expect the 'dot' character as the decimal separator, not the 'comma' character. To remedy this problem, change your number format via Control Panel's Regional Settings Dialog.

- GRAFster v5.8.1 had a load/run error that affected only new trial users under certain conditions. This has been fixed in v5.8.2!  So, if you had trouble get the corrected version and give it another try.
OptionTools v2 ...
- If you've had trouble retrieving delayed option prices, get the current program version.

- Locating the current % dividend yield for stock Indices is not an easy task. The CBOE no longer publishes these values, not even for their flagship OEX. Go figure.

Thanks for visiting! Come back and check for updates.
Last updated Sept 16, 2007